Payment & Shipping
Payment Methods
Paypal
Pay for your order easily and securely with PayPal. Select PayPal as your payment method, and at the end of the ordering process you will be redirected directly to PayPal. If you are already a PayPal customer, you can log in there with your user details and confirm the payment. If you do not yet have a PayPal account, you can order as a guest or open an account directly and confirm the payment.
Advance Payment
If you choose the advance payment method, our bank details will be shown to you after completing the ordering process. Please transfer the amount to the bank account shown. When making the transfer, please be sure to include the order number as the reference, so that your payment can be clearly matched to your order.
Your order will be shipped once payment has been received. Please note that a bank transfer may take several days, which may delay shipping.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
Invoice
The payment period is 14 days from the date the goods/ticket are shipped or, for other services, from the date the service is provided. The invoice terms and conditions for invoice purchases for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
Sofort
Your account will be charged immediately after the order is placed.
Installment Purchase (Only Available in Germany)
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95), or under the other conditions specified at checkout.
The installment payment is due at the end of each month following receipt of a monthly statement from Klarna. Further information on installment purchases, including the general terms and conditions and the European standardized information for consumer credit, can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
The use of the invoice and installment purchase payment methods requires a positive credit check. Accordingly, we forward your data to Klarna in connection with the initiation and processing of the purchase agreement for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data is handled by Klarna in accordance with applicable data protection regulations and as described in Klarna's privacy policy for Germany/Austria.
Shipping and Delivery
How High Are the Shipping Costs?
We ship free of charge within Germany.
Please refer to the following table for shipping costs for deliveries abroad:
| Delivery Area | Shipping Costs |
| EU Countries | €12.95 |
| Europe (Non-EU) | €16.95 |
| All Other Countries | €29.95 |
Which Logistics Company Handles Delivery?
Delivery within Germany as well as abroad is carried out as a DHL Paket.
How Long Does Delivery Take?
If you order on a business day before 11 a.m., your order will be shipped on the same day.
Standard delivery times vary depending on the delivery area:
| Delivery Area | Delivery Time |
| Germany | 1-3 business days |
| EU Countries | 3-9 business days |
| Europe (Non-EU) | 5-14 business days |
| All Other Countries | 5-21 business days |
As soon as the package leaves our warehouse, you will receive an email with a tracking number that you can use to track your shipment.
Please note that no delivery takes place on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time.
Where Is My Package?
With the tracking number that we send you by email after your order has shipped, you have the option of tracking the status of your shipment around the clock.
If your package still has not arrived after the delivery period has elapsed, please contact us so that we can check the whereabouts of the shipment and, if necessary, file a trace request.